Who is responsible for your information?
The data controller is Stephen O’Brien Plastering Ltd, registered in England no. 15483556, at 19 Brooklands, Headcorn, Ashford, Kent TN27 9QS. You can contact the controller at highstreetsteve@yahoo.co.uk or by calling 07852 191811.
Information collected
The quote form collects your name, phone number and postcode. You may also provide an email address, the service you need, rooms or areas and a message. The page from which you submit and the time of submission are recorded with the enquiry. Please do not include sensitive personal information that is unnecessary for discussing the job.
Purpose and lawful basis
Information is used to respond to your enquiry, assess the proposed work, arrange a quote and manage related communications. Where you request a quote with a view to arranging work, this processing is necessary to take steps at your request before entering a contract. Related business administration and security may be based on legitimate interests, where those interests do not override your rights.
Storage and email delivery
Enquiries are saved using Lovable Cloud and sent through FormSubmit to the business email address. These service providers process the information needed to store and deliver the enquiry. The form sends the email request from your browser after attempting to save the enquiry. Email providers may also process messages sent directly to the business.
Where a provider processes data outside the UK, applicable UK data protection requirements and appropriate transfer safeguards must be considered. Contact the business for information about the providers and safeguards relevant to your enquiry.
Retention and protection
Enquiry details are kept only for as long as needed to respond, manage any resulting work and meet applicable legal obligations. The appropriate period depends on whether your enquiry leads to a contract. Unneeded information should be deleted. Public visitors cannot read, edit or delete stored enquiries through the website.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate data, erasure, restriction of processing or a portable copy. You may object to processing based on legitimate interests. Contact highstreetsteve@yahoo.co.uk to make a request; identity verification may be needed before information is disclosed.
You may complain to the Information Commissioner’s Office at ico.org.uk if you have concerns about how your data is handled. You can also raise the matter with the business first.
Links and changes to this policy
Links to Checkatrade, WhatsApp and other external websites take you to services with their own privacy practices. This policy covers Stephen O’Brien Plastering Ltd’s website and enquiry handling. It may be updated if the way information is processed changes.